Business Process Continuity.

More than AMS 2.0

Delivering process resilience
with continuous journey of digital transformation

At BASE, we believe that the best of information technology can be extracted with a perfect harmonization of the old trinomial: PEOPLE, PROCESSES and SYSTEMS. Hence our vision that the best support and support service for the business management environment can go beyond technology and also support the client in the continuous improvement of business processes and the training of people who interact daily with information systems.

When a business management system is interrupted or malfunctions, the client's business can be immediately impacted.

Ensuring business continuity and resilience to failures is our service. This also involves taking care of processes and people, not just supporting systems and applications.

At BASE, we believe that the best of information technology can be extracted with a perfect harmonization of the old trinomial: PEOPLE, PROCESSES and SYSTEMS. Hence our vision that the best support and support service for the business management environment can go beyond technology and also support the client in the continuous improvement of business processes and the training of people who interact daily with information systems.

When a business management system is interrupted or malfunctions, the client's business can be immediately impacted.

Ensuring business continuity and resilience to failures is our service. This also involves taking care of processes and people, not just supporting systems and applications.

Resilience and sustainability are achieved by harmonizing

people + processes + systems

With a holistic view of the role of people, processes and platforms, our approach to ensuring our clients' business continuity consists of delivering an AMS service with greater purposes of resilience, proactivity and perception of value.

  • - Continuous user training
  • - Onboarding of new users into processes
  • - Evaluation of usability KPIs
  • - Risk Matrix Monitoring
  • - Virtual Agent Support – 24x7
  • - XLA Management with eXperience Indicators

  • - SLA for Process Continuity
  • - Process Mining – audit and compliance
  • - Mitigation of bottlenecks and disruptions
  • - Proactive actions for improvements and corrections
  • - Harmonization of processes with interfaces

  • - Environment support & SLA
  • - Integration support
  • - RPA support and updates
  • - Predictability - Supplier roadmap
  • - SLA Management with Cloud/Hyperscales
  • - Methodology - ITSM and ITIL 4 compliant

Expertise

To continually improve our services and increasingly deliver sustainability and resilience to our clients' business processes, we are combining expertise in corporate software platforms with seniority in strategic vision and best global practices with processes and people.

Service

Our service model employs highly senior professionals at the beginning of the service process. Currently made up of 70% of senior professionals and specialists, the first stage of our service flow already includes expertise in quickly addressing the solution to the reported incident. Therefore, we do not consider N1 and N2 as levels of seniority or complexity of the call, but as two fronts that have complementary characteristics and synergies in incident handling.

Let's talk

Contact us.

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